Payment FAQ
Which payment methods are available to use for purchases?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Trustly Online Banking, Diners Club, Discover Card, JBC, Union pay and Skrill for purchases.
| METHOD | PURCHASES | REDEMPTIONS |
|---|---|---|
| Skrill |  | |
| Trustly Online Banking | | |
| Visa | |  |
| MasterCard | | |
| American Express | | |
| Apple Pay | | |
| Google Pay | | |
| Diners Club | | |
| Discover Card | | |
| JBC | | |
| Union pay | | |
How do I make a purchase?
In order to make a purchase you first need to complete your profile. You then need to go to the ‘Coin Store’ by using one of the ’Buy Coins’ buttons on the website. When you arrive at the Coin Store you will see a selection of Wow Coin packages to choose from and the purchase price of each package. Some of these packages will come with free promotions such as SC. Choose your coin package and you will be taken to a page where you can select your payment method. Click on the payment method to move to the next step. On this page simply enter the details of your card or Skrill account and complete your transaction. The name of the card or Skrill that you are using must match the name registered in your account. If successful, we will credit the coins to your account.
Which payment methods are available to use for prize redemptions?
We issue prize redemptions using Skrill and Trustly Online Banking.
Which payment methods are available to use for prize redemptions in Canada?
In the case of a Canadian eligible winner, currently, the sole method for redeeming prizes shall be through Amazon vouchers, after successful completion of a mathematical skill-based question.
How do I request a prize redemption?
Ensure you have the required minimum amount which is 100 SC in prize winnings and navigate to the ‘Redeem Coins’ button via the menu. If your account is verified for redemption you will proceed to the next stage where you will enter the amount you wish to redeem and then proceed to redeem with Skrill or Trustly online banking. Follow the steps to input your account details and complete the request. If your request is successful you will receive an email from us. Your redemption will take 3 full business days to be processed. Once we have processed your redemptions on our end, please be aware that your preferred payment method may have its own processing timeline. For more information, please refer to the time tables below:
Redemption Request
| DAY REQUESTED | PROCESSING TIME | DAY PROCESSED |
|---|---|---|
| MONDAY | 3 BUSINESS DAYS | FOLLOWING THURSDAY |
| TUESDAY | 3 BUSINESS DAYS | FOLLOWING FRIDAY |
| WEDNESDAY | 3 BUSINESS DAYS | FOLLOWING MONDAY |
| THURSDAY | 3 BUSINESS DAYS | FOLLOWING TUESDAY |
| FRIDAY | 3 BUSINESS DAYS | FOLLOWING WEDNESDAY |
| SATURDAY | 3 BUSINESS DAYS | FOLLOWING WEDNESDAY |
| SUNDAY | 3 BUSINESS DAYS | FOLLOWING WEDNESDAY |
What is the name of the company who is charging my payment method?
Your payment will be charged by MW Services LTD, or by one of our Payment Administration Agents as detailed in in our terms and conditions.
How will the payment appear on my statement?
The payment will be listed on your statement as Wow Vegas.
What should I do if my payment is declined or failed?
We suggest that you try the following:
- Check the information you have provided is correct.
- Ensure that you are using any extra security codes requested by your card issuer or our own system.
- Try another card or Skrill.
- Contact your bank and ask them if you have any restrictions on your account or for a particular type of retailer or transaction.
- Contact our support team who are here to help 24/7.
How quickly will my coins be credited to my account?
Coins are credited automatically to your account upon successfully charging your payment method. Sometimes transactions may go into a manual check by our payments team which can take a few moments.
What happens if a manual check is carried out on my purchase?
One of our payments team will perform a check on the transaction and your details, this will happen very quickly and your coins will be credited immediately on completion. You will receive an email from our payments team to confirm this.
What should I do if I don’t receive my coins after a successful purchase?
Please contact our support team immediately and we will be happy to help resolve this for you asap.
How do I request a refund?
If you haven’t received your coins we always suggest contacting our support team in the first instance. We have a very high rate of resolving purchase issues for our customers, in fact it is probably a 100% success rate and this is something we are very proud of.
Disputes and Chargebacks
Wow Vegas places the utmost priority on the safety, security and integrity of its systems and customer payment data. We also take fraudulent chargebacks very seriously. Despite this we see that a small minority of customers may see a fraudulent chargeback attempt as a potential quick-win. Before you consider making a chargeback request we would like to make you fully aware that if and when your chargeback is proven to be fraudulent the case could be sent to your local law enforcement agency and you may be at risk of criminal proceedings. We fully investigate all chargebacks and the individuals who make them. Due to our confidence in our own systems and security, we will dispute 100% of all chargebacks issued against Wow Vegas Full evidence will be supplied to both our payment processors plus the customers card issuer and if necessary, law enforcement agencies as it is a criminal offense to submit a fraudulent chargeback. This may result in the issuer of the fraudulent chargeback facing criminal charges and having convictions placed on their record. Customers found to be issuing fraudulent chargebacks will be reported to the main US credit agencies and this could result in:
- Negative credit rating changes
- Inability to apply for mortgages
- Inability to apply for loans
- Inability to apply for credit cards
- Inability to open bank accounts
- Potential closing of existing bank account
In all cases we would immediately suspend or permanently close the customer account if a chargeback was raised in order to protect the security of our payment systems. This would result in the chargeback issuer being unable to play under their account and under any account they attempt to create which is found by our fraud detection systems to be the same or similar.
No purchase necessary. Sweepstakes rules apply.Click here for instructions on alternative method of entry.
